Terms & Conditions

The rules governing your use of CoachSolo.

Last updated: 26 May 2026

1. Who We Are

CoachSolo ("CoachSolo", "we", "us", "our") operates the CoachSolo iOS application ("App") and website at coachsolo.co.uk("Website"), including the parent portal at coachsolo.co.uk/coachfind and coach booking pages. CoachSolo is a United Kingdom–based coaching platform.

These Terms & Conditions ("Terms") govern your access to and use of the App and Website. By creating an account, downloading the App, or using the Website, you agree to these Terms. If you do not agree, do not use our services.

2. Our Services

CoachSolo provides tools for sports coaches and parents to manage coaching relationships, scheduling, and related communications. Our services include:

  • Coach iOS app: schedule sessions, manage athletes, track progress, assign lesson plans, record attendance, publish availability, and sync data to the cloud.
  • Coach web dashboard: view bookings, manage parent relationships, and configure your public coach profile.
  • Parent portal (CoachFind):search for coaches by location, view profiles, book sessions, and manage children's enrolments.
  • Online bookings and payments: parents can book and pay for sessions via the Website using Stripe Checkout.
  • Solo-Assist: optional AI-assisted analysis of training clips to help coaches summarise technique and progress (coaches remain responsible for all coaching judgments).
  • Communications: session reminders and booking confirmations by email, and optionally by SMS where enabled.

Features may change over time. We may add, modify, or discontinue functionality with reasonable notice where practicable.

3. Account Types and Eligibility

CoachSolo supports two primary account types:

  • Coach accounts — for adults (18+) who provide sports coaching services. Coaches are responsible for the accuracy of their profile, qualifications, availability, pricing, and session delivery.
  • Parent accounts — for adults (18+) who book sessions or manage information about their children. Parents must have legal authority to provide data about any child linked to their account.

You must be at least 18 years old to create an account. Authentication is via email one-time passcode (OTP); you are responsible for keeping access to your email account secure.

4. Coach Responsibilities

If you use CoachSolo as a coach, you agree that:

  • You are solely responsible for delivering coaching sessions safely, professionally, and in accordance with applicable laws, safeguarding requirements, and any governing body rules for your sport.
  • Information on your public profile (including bio, qualifications, locations, and photos) is accurate and not misleading.
  • You obtain appropriate consent from parents or guardians before entering or processing data relating to minors, and before sharing photos or video clips for analysis.
  • You maintain appropriate insurance and qualifications for the coaching services you offer.
  • You comply with UK data protection law when handling athlete and parent data entered into CoachSolo.

CoachSolo is a technology platform. We do not employ coaches, vet qualifications, or supervise sessions. The coaching relationship is directly between the coach and the parent or athlete.

5. Parent Responsibilities

If you use CoachSolo as a parent, you agree that:

  • Information you provide about yourself and your children is accurate and kept up to date.
  • You have parental responsibility or appropriate authority for any child you add to your account.
  • You are responsible for ensuring your child attends booked sessions and for communicating directly with the coach about health, ability, or safeguarding concerns.

6. Payments

Where online payments are enabled, CoachSolo uses Stripe Connect. Payments are processed as direct chargesto the coach's connected Stripe account. This means:

  • Parents pay the coach directly through Stripe Checkout. CoachSolo is not the merchant of record for coaching fees.
  • Coaches must complete Stripe onboarding before accepting online payments. Payouts and disputes are handled through Stripe in accordance with Stripe's terms.
  • CoachSolo may deduct an optional platform fee from each transaction, as disclosed at checkout or in your coach dashboard.
  • CoachSolo does not store card or bank details. Payment data is processed by Stripe in accordance with Stripe's privacy policy.

Refunds, cancellations, and no-show policies are set by individual coaches and should be agreed between coach and parent. CoachSolo is not responsible for resolving payment disputes between coaches and parents, though we may assist with technical issues where possible.

7. Acceptable Use

You agree not to:

  • Use CoachSolo for any unlawful, fraudulent, or harmful purpose.
  • Harass, intimidate, or endanger any user, child, or third party.
  • Upload false, misleading, or inappropriate content to your profile or communications.
  • Attempt to reverse engineer, scrape, or disrupt the App or Website.
  • Access another user's account without authorisation.
  • Use Solo-Assist or other features to replace qualified human judgment in safeguarding or medical contexts.

We may suspend or terminate accounts that breach these rules or pose a risk to other users.

8. No Medical or Professional Advice

CoachSolo, including Solo-Assist AI features, provides coaching and scheduling tools only. Nothing on the App or Website constitutes medical, physiotherapy, nutritional, or other professional health advice. Coaches and parents should seek qualified professional guidance for injuries, health conditions, or safeguarding concerns. Solo-Assist outputs are informational summaries only and may be incomplete or inaccurate.

9. Data and Privacy

Your use of CoachSolo is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Coaches who enter data about athletes and parents act as data controllers for that data in many circumstances; CoachSolo processes data on their behalf and on behalf of parents as described in the Privacy Policy.

10. Intellectual Property

All content, design, code, branding, and materials within the CoachSolo App and Website (excluding user-generated content) are owned by or licensed to CoachSolo and protected by copyright and other intellectual property laws. You may not copy, modify, or redistribute our materials without written permission.

You retain ownership of content you upload (such as profile photos and training clips). You grant CoachSolo a limited licence to store, display, and process that content solely to provide the services.

11. Third-Party Services

CoachSolo integrates with third-party services including:

  • Stripe — payment processing and coach payouts.
  • Supabase — cloud database, authentication, and file storage.
  • Resend — transactional email (e.g. booking confirmations, OTP codes).
  • Twilio — optional SMS notifications where configured.
  • Apple — App Store distribution and push notifications.
  • Vercel — website hosting.

Your use of these services may be subject to their own terms and privacy policies. We are not responsible for outages or actions of third-party providers beyond our reasonable control.

12. Availability and Beta Features

We aim to keep CoachSolo available and reliable, but the App and Website are provided on an "as is" and "as available" basis. Some features may be labelled beta or early access and may change or be withdrawn. We recommend coaches maintain their own records of critical business information.

13. Limitation of Liability

To the fullest extent permitted by law, CoachSolo shall not be liable for:

  • Any coaching session, injury, loss, or dispute between a coach and a parent or athlete.
  • Indirect, incidental, special, or consequential damages arising from your use of our services.
  • Loss of data, revenue, or business opportunity, except where such exclusion is prohibited by law.
  • Actions or omissions of third-party payment, hosting, or communication providers.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Our total liability to you for any claim arising from these Terms shall not exceed the greater of (a) the amount you paid to CoachSolo in the 12 months before the claim, or (b) £100.

14. Account Termination

You may stop using CoachSolo at any time by deleting the App and, where applicable, requesting account deletion by emailing hello@coachsolo.co.uk.

We may suspend or terminate your access if you breach these Terms, fail to complete required payment onboarding where applicable, or if we reasonably believe your conduct poses a risk to other users or the platform. Termination does not affect accrued payment obligations between coaches and parents.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Where changes are material, we will take reasonable steps to notify you (for example, by email or in-app notice). Continued use after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory rights as a consumer.

17. Contact

For questions about these Terms, contact us at hello@coachsolo.co.uk.